You will get a notification after an order is tracked and view it in history page. Tracking of order is done by individual store and the time varies between few hours to few days.
Tracking of order is done by individual store and the time varies between few hours to few days. Orders made without clicking through MooBucks or following individual store's terms & conditions won't be tracked.
To account for cancellations, returns, exchanges and fraudulent orders.
Travel related orders only get coins 60 days after the trip. Delay in other orders are due to lack of confirmation by the store and we will be checking with them. If you do not hear from us after 10 working days, please contact us.
Cashback for the order has been declined by the store. Stores might not tell us the rejection reason but some usual ones are: order was cancelled/returned/exchanged, didn't comply with terms & conditions, reached monthly cap, usage of voucher/promo code/services such as price comparison site.
Yes, we will convert the USD and pay you in your local currency.
If you know how to use those gift cards in your country, we can give them to you at your choice. All redemptions are non-returnable and non-refundable.
Find the item you want, get tickets, stand a chance to win the item or purchase it at discounted price after all tickets are sold out.
Check Redeem page for the Est Payment Date. You will get a notification usually within 7 business days after redemption. If fraudulent activity is detected, it may take up to a month. We reserve the right to reject payment request in the event of fraud or where the entire earnings come solely from referral. More info can be found in TOS. Some VIP packages give you priority cashout. More info can be found in Redeem > Power-Ups.
It can be due to high number of redemptions we receive or long holidays that we are not able to process them all on time. Please bear with us and thank you for your understanding and patience.
Please check your email and spam folder. For example, you need to verify your PayPal account first and approve all incoming money.
Some redemption options charge a small fee for every transaction. You can minimise this by only redeeming when you have a large number of coins.
Verification increases trust between us. It makes us confident that you are who you say you are and that you're located where you say you are located. Verification allows us to do more for you, such as increasing or even removing the limits applied to your account.
Different countries have different options. We add new options based on popularity. Let us know what you want and you might have it!
It may be temporary and we do all we can to fix it so please try again a little later. If still doesn't work, delete and reinstall the app.
Yes. Sign in with the same Facebook account or phone number on any device to earn more coins. We only allow 1 account per user.
Yes. Sign in with the same Facebook account or phone number and your coins will show up on the new device. We only allow 1 account per user.
VIP membership gives you extra benefits. Learn more and get it from Redeem > Power-Ups.